Make no mistake. In the world of the Internet, Google is one of the Good Guys. Maybe that's why I was so disappointed when I felt they made a major mistake that just happened to have impacted me.
Throughout this brief tussle, in which Google suspended my advertising campaign because I called John Malkovich a "vomitous worm," Google's staff has acted with aplomb, listening carefully to my complaints, addressing my concerns with occasionally self-deprecating honesty, admitting their mistakes, and suggesting solutions above and beyond the call. Their response could be a case study in Customer Service 101.
I still think Google's policy of not allowing political advocacy ads is misguided, impossible to administer with any kind of fairness, and a scary step toward restricting the free marketplace of ideas. I hope they will consider revisiting it soon. But in the meantime, it's important -- even for me -- not to forget that Google is the only major search engine which hasn't completely sold out to corporate interests. Without it, a vibrant, mostly non-commercial commons such as the weblog community would be impossible. For that, Google has my utmost respect.
Topic : Brilliant Posted By : Anita Posted On : May 24, 2002
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"What difference does it make to the dead, the orphans and the homeless, whether the mad destruction is wrought under the name of totalitarianism or the holy name of liberty and democracy." -- Mahatma Gandhi